Right of withdrawal
If for any reason you regret the purchase you made you have the right to return (withdraw) the product within 14 calendar days from the date of purchase with the possibility of a refund.
To accept the change or return, the package must be in its original form, there must be no missing labels and all shipping documents must be present (such as a retail receipt, delivery note, etc.).
Shoes must have been tested on a clean floor or carpet and their sole must not be soiled before they can be returned. In case these conditions are not met the sent package will be returned to you.
Refunding in case you do not want to replace the product with another is very simple. We must inform you that the amount of money you have consumed will be returned to your account within fourteen days from the moment we receive your package in our warehouses. To arrange your refund you can call us at +302109018161 or contact us electronically at info@felokrep.gr.
In case you have paid through the cash on delivery method, the money should be returned to you by depositing the amount in your bank account. In order for this to happen, you must send us at info@felokrep.gr the IBAN, the bank in which you maintain an account, and your name as written in your booklet. For a more secure transaction, the beneficiary or co-beneficiary of the account should be the same as the one indicated on the invoice or purchase receipt.
Our company is obliged to return the exact amount of receipt within 14 days and not the cost of shipping and cash on delivery
All the exchanges are done base on the purchase price.
All the products that have a visible structural defect will be replaced with an identical product (based on availability), or the value of that product will be refunded to the customer. In the unfortunate case that you received a wrong or defective product, contact us at info@felokrep.gr or +30 2109018161.
-The shipping charges in the case of a wrong or defective product will be charged on Felokrep.
-In the case we received a product which is not defective, then the customer will be charged with any possible shipping charges.
